Privacy
At
Commercial Pacific Group we value and respect the confidentiality of
your personal information. It is important that you feel comfortable
and secure in your dealings with us and that you have a full
understanding of how we protect and use your Personal
Information.
Commercial Pacific Group has developed the
following company policy in relation to your Personal Information.
Personal
Information – what it means, how it is collected and used
When
we refer to your Personal Information this means any details about
you which identify you or can be used to identify you. We need to
collect your Personal Information to assess your financial and credit
position when you apply for a product or service from us.
In
most cases we will collect your Personal Information directly from
you, however, there may be situations where we are unable to do so
and in those situations we may need to involve other organisations.
For example, when you apply for finance through one of our introducers the representative of that organisation may collect your
Personal Information.
Commercial
Pacific Group is continually developing new products and services to
provide to our customers. Some of these new products and services may
be developed in partnership with other organisations. In these
circumstances or to perform credit checks, we will need to share the
Personal Information you have provided.
However,
before we share any of your Personal Information we will ensure that
you have consented to us doing so. We will also make best endeavours
to ensure that the organisation with whom we are sharing your
Personal Information has the same commitment to privacy as Commercial
Pacific Group. It is important for us to maintain your Personal
Information as current and accurately as possible. In this regard we
ask that you contact us to advise any changes to your Personal
details.
Access
to your Personal Information
You
may have access to your Personal Information at any time and we will
be more than willing to provide access. There may, however, be
situations when we need some time to access your information.
Whenever you require access we ask that a simple form requesting
access be completed. We will provide you with this form and ensure
your request is processed as a priority.
At
all times we will take the greatest of care with the information we
hold about you. Our aim and commitment is to ensure that your
personal information is protected from misuse, loss, unauthorised
access, amendment or disclosure. When that information is no longer
required it will be permanently destroyed. If at any time you are not
completely satisfied about the handling, use or disclosure of your
Personal Information, you can write to us at the following address:
The
Privacy Officer
Commercial Pacific Group
6/173 Sailors Bay
Road
Northbridge NSW 2063
We
value you as a customer and also value your feedback in that it will
help us to improve our products and services. If you have a complaint
of any nature we will investigate that complaint with absolute
professionalism and advise you of the outcome as soon as possible.
If
your complaint is not dealt with to your satisfaction you may refer
the matter to the Federal Privacy Commissioner at the following
address:
Office
of the Federal Privacy Commissioner
GPO Box 5218
SYDNEY NSW
2001